Q:What is the return and exchange policy for eyeglasses:
Any return or exchange request please contact our customer service first. Please contact us within 30 days of receiving.
The color of frames may differ from that available on the website due to the light, resolutions of a different computer screen and certain background when taking the picture.
Home try-on service is unavailable at present.
We are sorry that we cannot provide replacement service for Non-Okjoo glasses.
●If OH God I entered the wrong prescription! The glasses are unwearable!
No worry! A discount code will be offered so that you can purchase a new pair by just paying $9.9 shipping fee.
●The frame is too big for me so I cannot see out of them.
The issue of frame size often happens when purchasing glasses online. Just measure your old fit glasses to confirm the frame size and contact us within 30 days of receiving. We will provide a discount code for you to purchase a pair of new fit glasses. Please note, the shipping fee will be charged.
●The glasses are good, but I don’t think they look good on me.
If you don’t like the style, the color or the coatings, please contact us within 30 days of receiving. A discount code will help you to get a new pair you like. In this way, you can keep the glasses you received for backup and they may come in handy when necessary. Please note, the shipping fee will be charged and the price of the new pair of frame can not exceed the original one.
Q:Can I order the frame with plain lenses?
A:Generally speaking, all the frames can be made with plain lenses. Just choose non-prescription lens when you order.
Q:How do I know what size frame I need?
A:You may be able to find your size numbers printed on the inside of your current eyeglass frames. Or you can measure your current eyeglasses follow the bellow instructions
●Step 1: Prepare a metric ruler
Get a metric ruler that is capable of measuring millimeters, the universal unit of measurement set by worldwide frame manufacturers and opticians.
●Step 2: Place the frame properly
Place the frame on a smooth table or level surface. It is acceptable whether the arms are closed or open.
●Step 3: Align the ruler and make measurements
Align the starting end of the ruler with the one side of the eye rim at the outer edge, and measure the distance to the other side of the eye rim. The bridge length can be measured in a similar way
●Step 4: Measure arm or temple
It is necessary to measure the length to the bend and the length of the drop respectively.
At some online optical shops, customers are required to provide the frame sizes according to personal facial size. This is the necessary information for opticians to fit a pair of comfortable glasses.
*Notice for measuring frame size:
Please use the right way to measure temple length.
Q:May I try your glasses on at home before I buy them?
A:Sorry we do not offer that service for now.
Q:Why I am having trouble seeing clearly out of my progressive lenses?
A:First-time progressive lens wearers often need a little time to get used to them. Your eye and brain have to learn to adjust to the different corrective powers within the lenses. You may need a week or so to adjust. If you continue to have vision problems after that time, please contact your eye doctor to double check the prescription.
If your eye doctor is able to verify that the prescription is accurate, then it may just be a matter of adjusting your glasses so that your frames sit in the correct position on your face.
Q:What is pupillary distance (PD) and how do I measure mine?
A:Pupillary distance (PD) is simply the distance (in millimeters) between the centers of your pupils. PD is important because it helps our lab figure out where the optical center of your lenses should be.
You can refer to How to Measure Your Interpupillary Distance.
Q:How to Measure PD?
A:PD is very important for accurately fitting your lenses to achieve vision acuity. Generally speaking, the average PD for adults is 55-70 mm and for kids is about 50-70 mm. A difference about 2-3 mm is allowable.
Checking with your doctor is recommended. You can also measure it this way.
Step 1:Stand with a friend facing you and place a millimeter ruler on the bridge of your nose. Keep the rule "0" measurement is exactly in line with the center of your left pupil. Hold the ruler straight.
Step 2: Let your friend read the measurement between the left pupil and the right pupil while you look straight ahead.
Step 3: For measuring a PD with high accuracy, please do it 3 times and take an average number of them as the final PD measurement.
For those requiring bifocal or progressive lenses, we strongly recommend you get this information from your optician to ensure the accuracy of your glasses.
You may also measure your PD in front of a mirror,here we show how to do it.
Q:How to care for your eyewear:
●Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.
●Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.
●When not using your glasses, keep them in a case to avoid scratches.